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Forum Discussion
Solved
Orbi App - device manager and remote access not working - iOS
I can only use the web interface. I have an orbi 870 and I cant use device manager or do remote access.
The error is "Sorry your device list failed to load. Please try again later."
I've done the power cycle, uninstall-reinstall app. Nothing works.
Hello yolo1010 ,
Welcome to the NETGEAR Community!
I understand that you are experincing issues using the Orbi App with your Orbi 870. Please uninstall your Orbi app then reset your network settings on your mobile device. After successfully reseting the network settings on your mobile device connect to your Orbi network then reinstall the Orbi app. Please keep us updated on the progression of this issue!
Best,
Kevin
Community Team
2 Replies
Which Apple device do you have?
What iOS version is loaded on the device?
What FW version are you using on the 870 series?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageHave you removed the app and then reinstalled it?
I can only use the web interface. I have an orbi 870 and I cant use device manager or do remote access.
The error is "Sorry your device list failed to load. Please try again later."
I've done the power cycle, uninstall-reinstall app. Nothing works.Hello yolo1010 ,
Welcome to the NETGEAR Community!
I understand that you are experincing issues using the Orbi App with your Orbi 870. Please uninstall your Orbi app then reset your network settings on your mobile device. After successfully reseting the network settings on your mobile device connect to your Orbi network then reinstall the Orbi app. Please keep us updated on the progression of this issue!
Best,
Kevin
Community Team
