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Forum Discussion
Orbi app - Obsolete verification method
Hello, does anyone know a way to update obsolete verification methods to sign into the Netgear Orbi app? When I try to sign into my existing Netgear account, I enter my user and password as I normally would and the app is directing me to a "Verification Methods" screen. A past e-mail address of mine shows up. If I click continue and then "Try another verification method", the app takes me back to the same screen showing my old e-mail. I've also tried using a browser and logging into my account but there's not an option to update such. Has anyone run into this problem who would have an insight? Thanks in advance!
5 Replies
Did you change the NG profile email address to reflect the new email address your using?
https://www.netgear.com/support/default.aspx#
Sign into your NG profile here and be sure you update the profile to the new email address.
Thanks for the quick reply! Yes, I have my account with the proper address under https://accounts.netgear.com/.
I tried re-installing the phone app from scratch but no luck. Regards
Hello rcf99 ,
Welcome to the NETGEAR Community!
I understand that you are having issues with your user credentials for your Orbi app.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:Please provide this information as soon as possible!
I look forward to hearing from you!Best,
Kevin
Community Team
rcf99 wrote:
Hello, does anyone know a way to update obsolete verification methods to sign into the Netgear Orbi app? When I try to sign into my existing Netgear account, I enter my user and password as I normally would and the app is directing me to a "Verification Methods" screen. A past e-mail address of mine shows up.
You could be caught in a "Catch 22" that can be resolved only by a forum moderator.
- Has it been some time since the Orbi app was last accessed?
- Did the email address in your Netgear account profile change since the last time the Orbi app was accessed?
- Have you ever enabled any sort of 2 Factor Authentication?
