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Forum Discussion

gobananasnet's avatar
gobananasnet
Apprentice
Aug 16, 2020

Orbi App bug - reviewing connected devices, the app does not allow scrolling to the very bottom.

Orbi app bug - reviewing connected devices, the app does not allow scrolling to the very bottom. It cuts it off.

20 Replies

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  • Wokane's avatar
    Wokane
    Guide
    Aug 18, 2020
    Same issue, latest version of Android on a Samsung Galaxy S9.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 21, 2020

    Hello gobananasnet & Wokane, 

     

    What model number and firmware version is your router currently on? If you're able to check, does the issue occur on the iOS app?

     

    Regards,

    Christian 

  • richromerman's avatar
    richromerman
    Guide
    Sep 23, 2020

    I also cannot scroll down the device list in the Orbi App under "Network Map". 

     

    Orbi Android App Version: 2.6.2.1239

    RBR50 Firmware: V2.5.1.16

    Phone: Samsung Note 9 - Android 10 - One UI Version 2.1

     

    Thanks in advance for fixing!

     

     

  • Mmmmad's avatar
    Mmmmad
    Tutor
    Oct 08, 2020

    I am having a similar and more frustrating problem on my iPhone. When using the app and reviewing devices I turned off an older iPad I then changed my mind and wanted to switch it back on but the device no longer showed up.  I did NOTHING else but then my phone could no longer connect to wi-fi via the routers.  The orbi certicate is no longer trusted even though it's not expired.  All of our other devices connect with no problems except for my older ipad which is totally blocked. 

    I called support who wouldn't help unless I paid $90 or more for a support package.

    Using App as intended has messed up my phone.