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jsonnic1's avatar
jsonnic1
Aspirant
May 03, 2020

Orbi App can't remote access

I cannot turn on remote access thru the app and thus unable to remote access thru the app.  I have just set up the wireless network and this feature is the only thing that seems not to be working properly.  However, I can access remotely thru the web.  Any suggestions as to what might be causing this?  Any suggestions is grealy appreciated!

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 06, 2020

    Hello jsonnic1, 

     

    May you try reinstalling the Orbi app.

     

    Christian 

    • jsonnic1's avatar
      jsonnic1
      Aspirant
      May 07, 2020

      Thanks!

       

      I was able to get this resolved.  However, I downloaded the app on a seperate Iphone and was able to turn it on.  Then on my android it turn on.  I'm not sure if re-downloading it onto my android would have fixed it or not.  I didn't get a chance to try it.