NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

RHE42's avatar
RHE42
Aspirant
Aug 14, 2024
Solved

Orbi App Connected Devices - Network

Using latest Orbi App version with RBR750 plus 2 RBS750 satellites. Experiencing slow WiFi performance. Trying to remove all unused "Devices" from the WiFi network using the App. I show three "networks" listed as devices with names like DA16200_58D8 and two others. As far as I know, there are no "networks" connected to my Orbi WiFi that I am aware of.  I'm afraid to delete them for fear of the results! What are these "networks" and can I safely delete them?

  • What Fw version is loaded on the Orbi system? 

     

    Yes you can remove devices if there in a grayed out status from the Orbi app. Just means there no longer connected or seen by the app. If you have them and re-connect them at a later point, then they will return and be seen by the app. 

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    Also seen in newer versions of Windows OS. 


    RHE42 wrote:

    Using latest Orbi App version with RBR750 plus 2 RBS750 satellites. Experiencing slow WiFi performance. Trying to remove all unused "Devices" from the WiFi network using the App. I show three "networks" listed as devices with names like DA16200_58D8 and two others. As far as I know, there are no "networks" connected to my Orbi WiFi that I am aware of.  I'm afraid to delete them for fear of the results! What are these "networks" and can I safely delete them?


     

     

11 Replies

  • Can you provide a screen shot of this information?

     

    In general, Orbi routers remember the MAC address of every device which has ever been connected so that it will recognize them should they ever get connected again.  Devices that are not connected cannot possibly consume any resources.  (Being a wee bit OCD, I like to "clean up" occasionally, but it's just for me. Has no effect on the router.)

     

     

    • RHE42's avatar
      RHE42
      Aspirant

      Thank you CrimpOn for your response.I have cleaned up many many not connected devices on the App Device List. System seems to be working better and more smoothly. Still not sure of the "Network" entries on the list.  If it's not the 'not connected' devices slowing the wifi down, can you say why the mesh wifi network slows down to the point of making watching TV very frustrating while at the same time my incoming StarLink internet connection tests above 75mbps? Thank you for your time.

      • RHE42's avatar
        RHE42
        Aspirant

        I have the screen shot you requested but I can't figure out how to send it to you. Help?

  • What Fw version is loaded on the Orbi system? 

     

    Yes you can remove devices if there in a grayed out status from the Orbi app. Just means there no longer connected or seen by the app. If you have them and re-connect them at a later point, then they will return and be seen by the app. 

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    Also seen in newer versions of Windows OS. 


    RHE42 wrote:

    Using latest Orbi App version with RBR750 plus 2 RBS750 satellites. Experiencing slow WiFi performance. Trying to remove all unused "Devices" from the WiFi network using the App. I show three "networks" listed as devices with names like DA16200_58D8 and two others. As far as I know, there are no "networks" connected to my Orbi WiFi that I am aware of.  I'm afraid to delete them for fear of the results! What are these "networks" and can I safely delete them?