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Forum Discussion

swhat85's avatar
swhat85
Tutor
May 14, 2020

Orbi App Feedback?

Where can we leave feedback regarding the Orbi app? It crashes on me very often upon opening it, and lately it will not show ANY of my connected devices.

 

Using an iphone 11, latest iOS.

8 Replies


  • swhat85 wrote:

    ....lately it will not show ANY of my connected devices.

     


    That was supposed to be fixed in a recent update of the iOS app.

    • swhat85's avatar
      swhat85
      Tutor

      It does not appear to be fixed still for me. I have version 2.5.2.1 of the Orbi app.

      • TimNiceBut's avatar
        TimNiceBut
        Guide

        Ditto. I have the same Orbi App version and I can go for days at a time with the app showing no devices connected, whereas in reality everything which should be connected, is, albeit not always to the closest AP. I also have issues with the app not showing the same connection status as the router or satellite, whereby, for instance, the satellite itself shows a blue LED but the app shows an orange or magenta one.