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Forum Discussion

Starbird22's avatar
Starbird22
Follower
Jun 17, 2021

Orbi app Iphone 12 - cannot log on

I cannot logon to the orbi app on my iphone 12.

 

3 Replies

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  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jun 18, 2021

    Hi Starbird22

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    First of all, we do apologize for the inconvenience of not getting back to you immediately. Was this working before? Did you try to other phone? What is the error message? What is the current iOs version on your iPhone 12?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Jun 22, 2021

      Hi Starbird22, 

       

      We would like to do a follow-up on this one. Was this working before? Did you try to other phone? What is the error message? What is the current iOs version on your iPhone 12?

       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,

       

      Oliver

      Community Team

      • olympos1625's avatar
        olympos1625
        NETGEAR Employee Retired
        Jun 26, 2021

        @ Tatyana23,

         

        Thank you for the information and sharing the fixed.

         

        Starbird22,

         

        Have you tried uninstalling the app the reinstall? 

         

        Please do not hesitate to let me know if you need further assistance. 

         

        Regards,

         

        Oliver

        Community Tea