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LASwxman's avatar
LASwxman
Star
Jul 04, 2021

Orbi App keeps refreshing after login

I have been having an issue with the Orbi App for the last few months. The App works fine at login. I get to the main status page. 

 

However, every few seconds the app refreshes the main status page. You can tell this by the screen going through a quick split second reset (flicker or sorts). If I go into the menu system (top-left) it will refresh and kick me back out to the main status screen. This happens every 3-6 seconds or so. Very annoying.

 

This happens whether I am connected via wifi or connected via remote (on cell network). So its clearly not a wifi issue.  

 

Vitals:

Orbi RBK752 + 1 Satellite

Orbi App version 2.10.5.1633 (although it happened with previous versions too)

Orbi Firmware VersionV3.2.18.2_1.4.14

Samsung Galaxy A51 phone


I have tried the following already:
cache and data clear

full removal of the app and reinstall (with cache and data clear)

 

Any help would be appreciated. 

Thanks

12 Replies

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  • physast's avatar
    physast
    Guide
    Jul 08, 2021

    I am having the same issue. THe refresh makes it almost impossible to use the app for anything useful.

    • FURRYe38's avatar
      FURRYe38
      Guru
      Jul 16, 2021

      Try removing the app and re-installing it?

      physast wrote:

      I am having the same issue. THe refresh makes it almost impossible to use the app for anything useful.

       

      • physast's avatar
        physast
        Guide
        Jul 17, 2021

        Just tried uninstalling and installing again. No luck. I have a Pixel 3 and the orbi cable modem combo CBR750 with 1 satalite. 

         

        I have also noticed my August connect reconnects to the wifi often. Not sure this is related.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 16, 2021

    Any progress on this? 

    LASwxman wrote:

    I have been having an issue with the Orbi App for the last few months. The App works fine at login. I get to the main status page. 

     

    However, every few seconds the app refreshes the main status page. You can tell this by the screen going through a quick split second reset (flicker or sorts). If I go into the menu system (top-left) it will refresh and kick me back out to the main status screen. This happens every 3-6 seconds or so. Very annoying.

     

    This happens whether I am connected via wifi or connected via remote (on cell network). So its clearly not a wifi issue.  

     

    Vitals:

    Orbi RBK752 + 1 Satellite

    Orbi App version 2.10.5.1633 (although it happened with previous versions too)

    Orbi Firmware VersionV3.2.18.2_1.4.14

    Samsung Galaxy A51 phone


    I have tried the following already:
    cache and data clear

    full removal of the app and reinstall (with cache and data clear)

     

    Any help would be appreciated. 

    Thanks