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Forum Discussion

seckersl's avatar
Oct 15, 2020

Orbi App NO longer worker after Iphone 14.0.1 upgrade

First , I love the Mesh WiFi. We upgraded from a Nighthawk 6 months ago and everything including Orbi App (which is also great) was all working smoothly until..........I upgraded my iPhone 11 to 14.01 yesterday.

 

Iphone 14.01 brings extra security and each app must specifically ask for access to the "local network" , when I first opened the Orbi app after the upgrade indeed the app warned me that I must grant permission and the app will ask me to do so on next screen or screens...................IT NEVER DID ask for access to "Local Network"  in the process. On checking Orbi app permissions , it shows Local Network had not been requested and indeed in Iphone settings under Privacy/Local Network it shows that Orbi never asked for permissions. After the upgrade I could only randomly access my network through Orbi App using "Anywhere Access" but this only worked about 10% of time, most of the time I got spinning wheel.

I have rebooted/reset router several times - no difference

I have deleted the Orbi App and reinstalled it 10 times and now Orbi has locked me out as I have requested 2 factor authorization too many times.

I have tried accessing my network from 2 different computers either Chrome or Edge and clearing cache/cookies and all i get are 400 bad server or 500 internal server errors

I upgraded Orbi firmware several weeks – but cannot tell what version I am on as I can’t access it due to 400/500 errors.

I was on latest version of Orbi App, but due to lock out cannot go any further.

Can anyone help me……………….

12 Replies

  • I feel your pain.  I just installed this and no one told me app didn't work on OS 14.01 until I asked someone in this community today.  In addition, since I have owned the RBR750 for 3 days, I have spent hours on the phone with 2 different support people and no one said it.  In fact, one person tried to tell me my phone was broken.  Never explained the issue was the latest version of the IOS.   I guess we just need to wait until they fix it. 

    • seckersl's avatar
      seckersl
      Star

      Pity, Its a super piece of hardware and I loved the App....We need a fix

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired

        We recently released a new Orbi app version for iOS. Please reinstall/update the Orbi app.

         

        Christian