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ddigler's avatar
ddigler
Aspirant
Jan 17, 2021

Orbi App offers 1 verif method - email addy that I no longer have access to... can't login.

Just as the title states - my Orbi App logs me out from time to time (after ios/app updates perhaps?) I subsequently re-enter my credentials and am then prompted to verify. Only one verification method is provided as an option and it is an email account I no longer have access to. As a result, I cannot login to my Orbi ios app ATM.

 

Need help ASAP on how to change my verification method accounts? When logged into mynetgear account I do not '2FA' as an option. I have no idea hw to remove the old verfication method (the bad email address) or how to add new, current, verifcation methods.

5 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 21, 2021

    Hello ddigler, 

     

    May you send me a private message with your old/new email address for us to look into this further.

     

    Thanks,

    Christian 

    • Mjro's avatar
      Mjro
      Aspirant
      Jan 27, 2021
      I am having similar trouble to others with the verification email. I changed my email isn’t Manage Profiles in my online account. However, my only verification method is referencing my old email that is no longer available. Help is appreciated.
  • wolfgirl1000's avatar
    wolfgirl1000
    Aspirant
    Nov 30, 2023

     

    I am having the same problem.  I cannot log into the app because I cannot get past the verification method as it is an old email address.  My account profile has the correct (newer) email address.