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Forum Discussion

Aspirant

Oct 27, 2022

Solved

Orbi App Sign In Issues

My Orbi app has worked great for three years. Yesterday for some reason it wanted me to login. When I tried I get Login timed out and to try again. After numerous failed logins I rebooted my Orbi RBR50 router and it still won't let me Login. Uninstalled the app several times with no luck. I know the password is correct. Samsung Android smartphone. Thanks for any help.

charlesrshell
Oct 28, 2022
I tried several more router reboots and the Orbi app started working normal again. Mind boggling.

5 Replies

FURRYe38
Guru
Oct 27, 2022
What mobile device platform are you using? Apple Or Android?

If Apple, please review:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

What FW is loaded on the Orbi system?

https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-2-7-4-24-Released/td-p/2213453/jump-to/first-unread-message
- charlesrshell
  Aspirant
  Oct 27, 2022
  Android and router is on FW V2.7.4.24
  - charlesrshell
    Aspirant
    Oct 28, 2022
    I tried several more router reboots and the Orbi app started working normal again. Mind boggling.