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Forum Discussion

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Apr 11, 2025

Orbi App Time-Out Issue Resolution

Hello Orbi Community!   We are aware that some users are experiencing "Time Out" issues when logging into their Orbi app using iOS. We ask that you update your app to iOS version 2.45.1 to resolv...
iOS
jadl's avatar
jadl
Tutor
Jun 05, 2025

I can also confirm that the new app does NOT solve the timeout issue. 

iOS 18.5

iPhone 15

RBK20-100UKS

 

Rather frustrating at this point. 

jadl's avatar
jadl
Tutor
Jun 06, 2025

Correction. It did fix the timeout issue. I was actually seeing a different error related to an incorrect admin password. I have a password manager and had a custom admin password but it still did not work. I simply reset the admin password and it is now working.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 06, 2025

    So after resetting the admin PW, are you using same admin PW or something different? 

    jadl wrote:

    Correction. It did fix the timeout issue. I was actually seeing a different error related to an incorrect admin password. I have a password manager and had a custom admin password but it still did not work. I simply reset the admin password and it is now working.