Orbi app

Question

Orbi app not working. &nbsp;Keep getting "Something went wrong. Try again" message when I try to login.&nbsp;

Christian_R · Answer

Hello GTMarshall,

&nbsp;

May you provide us with the current app version you have installed? You may need to reinstall the Orbi app.&nbsp;

&nbsp;

Christian&nbsp;

GTMarshall · Answer

Hi Christian.....I have continued to delete and reinstall the Orbi app on a daily basis hoping a fix will be found for whatever bug this is. &nbsp;Just reinstalled upon receipt of this post. &nbsp;No luck. &nbsp;Orbi software is current for my RBR50 V2.5.1.16. So not sure what the issue is.

Christian_R · Answer

Hi GTMarshall,&nbsp;

Thanks for confirming. May you perform a factory reset on the router and satellite(s) and run through the setup assistant again using the Orbi app.&nbsp;

&nbsp;

Christian&nbsp;

GTMarshall · Answer

I did all the things you suggested...rebooted, reset the login, etc.&nbsp; I went so far as to set up a new account on Netgear to login in to Orbi.&nbsp; It worked with the new email address.....once.&nbsp; I was able to get on the app one time with my iPhone.&nbsp; Was unable to login to the App with my iPad.&nbsp; I logged off my iPhone with the new email address on the App, and was unable to log back on to the App from my iPhone.&nbsp;&nbsp;&nbsp;IT SHOULDN'T BE THIS DIFFICULT.&nbsp;Just saying.&nbsp;

Christian_R · Answer

Hi GTMarshall,&nbsp;

&nbsp;

Please send me a private message with your email address, serial number, and phone number. I'd like for our support team to reach our for further assistance.

Christian&nbsp;

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Orbi app

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