ORBI application issue

What mobile platform are you using for Orbi app? 

What version of Orbi app are you using? 

What model# Orbi systems do you have? 

What FW version is loaded on the Orbi systems? 

If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT

https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

Couple of options,

1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.

2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.

3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.

Static IP Address Configuration for AP Mode | NETGEAR Communities

https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Try option #2 first...

mgcblossom wrote:

First ORBI system was active on the ORBI application, was able to view all details.  We purchased a second system for a Delaware location; application dropped our first, although picked up our second.  We are unable to view details for our first location.  Systems are on different routers, one verizon one xfinity.   Looking for a solution or how to add back our first location.