NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mgcblossom's avatar
mgcblossom
Aspirant
Mar 29, 2026

ORBI application issue

First ORBI system was active on the ORBI application, was able to view all details.  We purchased a second system for a Delaware location; application dropped our first, although picked up our second...
not listed
mgcblossom's avatar
mgcblossom
Aspirant
Mar 30, 2026

Application -2.51.0.5242

RBE 371

V- 12.1.3.11

 

Given my issue with the application only showing one system, how would I be able to view details of my other system.   Thanks

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 30, 2026

    So you have two 370 series systems? 

    • mgcblossom's avatar
      mgcblossom
      Aspirant
      Mar 30, 2026

      Yes, RBE370 for New Jersey, RBE370 for Delaware currently only the Delaware location is visible on the ORBI application.  My concern is not being able to check on the New Jersey system while also having  the ability to view Delaware.

       

      Thanks

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 31, 2026

        Something to submit a bug report or contact NG support and ask about if two same model systems are supported on the Orbi app at two different locations. I would think it should be. I've not had two same model systems connected at one time in two different locations. 

        How to report a bug on the Orbi App FAQ | NETGEAR Communities

         

        I presume you have Anywhere Access enabled on the Orbi app for both systems? Might have to get to the other location and disable AA then re-enable it.