NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
samoanboy
May 05, 2026Follower
Orbi AX1800 WiFi app issues
Hi there I am unable to login to my iPhone app now to manage my Orbi AX1800 WiFi 6 Dual-band Mesh Router. I was able to get in before but now I can’t. I deleted the app and downloaded it again - thi...
schumaku
May 06, 2026Guru - Experienced User
FURRYe38 wrote:Which RBK model system do you have?
There are not many Orbi AX1800 systems - just one "series" RBK352/353/354 consisting of a RBR350 Router and one or more RBS320 Satellites.
samoanboy wrote:I was able to get in before but now I can’t. I deleted the app and downloaded it again
And of course, as has already mentioned, the admin password remains as set before - as this is not a new install or a factory reset config where the default password is password. For an App updatie, I can't see any reason for uninstalling the App before.
The App Settings (containing the previously set admin password ...) can typically be restored, either direct on the iOS device, or from the iCloud backup, isn't it? Or does my more Android-oriented mind is missing something?
In case, you don't succeed: [Netgear KB 31016} How do I recover my Orbi WiFi System's admin password