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SvenSimons's avatar
SvenSimons
Aspirant
Mar 27, 2020
Solved

Orbi Device Manager shows every device multiple times in list

The Device Manager on the Orbi App is showing each device multiple times in the list. Anyone else seeing the same behavior?
  • TEE-GEE's avatar
    TEE-GEE
    Apr 01, 2020

    I completed the erase/reset settings and new setup processes. I believe this has fixed it.

    Number of connected devices has returned to normal

    Wifi performance has improved.

6 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 30, 2020

    Hello SvenSimons, 

     

    May you try reinstalling the Orbi app to see if there are any improvements. 

     

    Thanks,

    Christian 

    • SvenSimons's avatar
      SvenSimons
      Aspirant
      Mar 30, 2020
      Hi,
      Just reinstalled the app.
      No change.
      Devices appear multiple times in the list.
      See new screenful.

      Greetings,

      Sven
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Mar 31, 2020

        Hi SvenSimons, 

         

        Thanks for getting back. You may perform a factory reset on your Orbi units and going through the setup assistance again to see if the issue persists. 

         

        Christian 

  • TEE-GEE's avatar
    TEE-GEE
    Initiate
    Apr 01, 2020

    Also having the same issues, watching this conversation with interest.

     

    • My app shows each device connected 4 times
    • Orbi web based login does NOT show multiple connections per device
    • Some devices are not showing on ether the app or web based login
    • The Wifi performance is significantly diminished
    • Reinstalling the app did not change anything