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ESwift's avatar
ESwift
Aspirant
Nov 27, 2020

Orbi firmware updated and won't reconnect to wifi

I recently updated firmware and Orbi no longer connects to wifi. I tried to login but Orbi app password won't connect - keep getting error messages - "wrong password". I tried deleting and adding app several times. Disconnected the orbis and rebooted wifi router several times. When I use the Orbi app "reset password" option - I get the "404 not found" page. Very frustrating!

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 03, 2020

    Hello ESwift, 

     

    Welcome to the community! Are you able to log into the Orbi admin page using a web browser and visiting orbilogin.net? 

     

    Christian 

    • ESwift's avatar
      ESwift
      Aspirant
      Dec 05, 2020

      Once I get to the Orbi admin login, I am not able to proceed. I have tried using the "forgot password?" option but it does not navigate to another means to reset password - I only get the "404 not found" error window. I did login in to my netgear account to try and connect using my Netgear user name and password. I am able to scan the QR code and go back through the setup until I get to the Orbi admin login page and am not able to get any further than that step. 

       

      Thanks for the assistance in addressing this issue!

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Dec 10, 2020

        Hello ESwift, 

         

        May you factory reset your router by holding down on the reset button for 15+ seconds. After doing so, you will need to go trough the setup assistant again and you may do so using the Orbi app.

         

        Christian 

  • OrbiLove's avatar
    OrbiLove
    Aspirant
    Dec 17, 2020

    I'm having similar issues, what is the best way to get into the anywhere access via  a web page?