NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

RWBramel's avatar
RWBramel
Tutor
May 16, 2020

Orbi Netgear IOS app shows no devices even though 50 devices are connected

Something is wrong with the iOS software. All hardware (51 items) appear to be operating ok. I momentarily unplugged one satellite then launched the iOS app to see if it had reconnected. The app showed the router and two satellites but said no devices were found (clearly wrong). Speed check runs but displays no value and says the speed (usually 200mb/s) is moderate (wrong). I tossed the app ( slid the app image up) and relaunched-- no change. 

 

The app version is 2.5.1.8

3 Replies

Sort By
  • RWBramel's avatar
    RWBramel
    Tutor
    May 16, 2020

    BTW previous discussion late last year mentioned the same problem with much earlier version. The solution was to wait for next revision. Current sw is a few revisions later without a fix

     

      • RWBramel's avatar
        RWBramel
        Tutor
        May 20, 2020

        Not sure. I did a number of things such as reinstalling the software and rebooting, then, amazingly, the iOS software on my ipad began to work properly. The next day I repeated with my iphone and it didn't work. I tried again with the ipad and even though I'd changed nothing, suddenly the ipad did not work (showed zero devices). In about an hour i tried again, and then both the ipad and iphone software worked correctly. Just now, as I write this, my iphone shows again shows devices, so maybe?