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buzzoff's avatar
buzzoff
Luminary
Apr 07, 2025
Solved

Orbi RBR40 iPhone App

Yesterday I upgraded my iPhone to 18.4 and I can no longer login to the Orbi app.  Everything works fine and I can access my router config via my browser, on my Mac, but unable to access via my iPhone Orbi App.  I continue to get "Logon timed out, please try again.  If this issue persists, try rebooting your device.  

 

Unfortunately, rebooting device, even my modem & Orbi, doesn't help and I continue to get the error.  I have looked up in several places and never could find an actual workaround for this problem.

 

Any help is greatly appreciated.

 

My system is:

Router:  RBR40 V.2.7.5.6

Satellites: RBS20 (2 of them) V.2.7.5.6

iPhone 15 Pro iOS 18.4

  • buzzoff's avatar
    buzzoff
    May 27, 2025

    Thank you FURRYe38!  It works for me as well.

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  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Apr 07, 2025

    Hello buzzoff ,

     

    Welcome to the NETGEAR Community!

     

    I understand that you are not able to use your Orbi App after upgrading your iOS to version 18.4. Please uninstall your Orbi app then reinstall it to resolve this issue. 

     

    Best,

    Kevin

    Community Team

    • buzzoff's avatar
      buzzoff
      Luminary
      Apr 07, 2025

      Kevin,

       

      I did as you suggested and have the same issue with the login timed out error.

       

      Paul

      • jeffr25's avatar
        jeffr25
        Aspirant
        May 15, 2025

        i am having the same issue....logon timed out, please try again with the admin dismiss

    • buzzoff's avatar
      buzzoff
      Luminary
      Apr 07, 2025

      Kevin,

       

      Thanks for the quick response.  I will give it a try and provide feedback.

       

      Regards,

      Paul