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Mahmoud50's avatar
Mahmoud50
Aspirant
Nov 06, 2020

Orbi RBR50

Changed my phone yesterday and installed the orbi system app on the new phone. Can't log in to my account that i had before, created new account deleted the app and reinstalled it tried everything. Always asking for the password, tried the original password and every possible password that i have and still not accepting it.

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 11, 2020

    Hello Mahmoud50, 

     

    May you send me a private message with your email address(es) and serial number for us to check further.

     

    Thank you,

    Christian 

    • Mahmoud50's avatar
      Mahmoud50
      Aspirant
      Nov 15, 2020
      Thank you Mr. Christian the problem was solved after changing my password 👌.