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Forum Discussion
Orbi SpeedTest not working on iOS app.
The SpeedTest on the Orbi iOS app is not working. It worked for about a week after I purchased and installed the Orbi (about 3 weeks ago), then stopped working. The firmware version is V3.2.16.6. MyiOs version is 13.2. I am using an iPad2 and also aniPhone X. I've reset the router, modem, devices, and app many times..in various orders. I have also contacted Netgear but they have not been able to fix it yet. Am I the only one experiencing this problem?
12 Replies
You're not alone Fritzsche0529. I'm (Mike) having the same problem with the Orbi iOS app. I installed the RBK753S, and the app, on 8/28/20. The SpeedTest worked fine on the app until about 9/10/20. I have rebooted the router and modem (several times) and have gone through a complete new installation setup. SpeedTest still doesn't work and says 'Connection Failed'. I've also tried to run the SpeedTest on the Configuration Website and it doesn't work now either; it did before. RBR750 Firmware is V3.2.16.6_1.4.4. IOS app Firmware is V3.2.16.6. Additionally, the app keeps oscillating showing internet Online and then Offline. When it says Offline, the RBR750 has a pink dot on the app Network map, but there is no lighted band showing on the actual RBR750. I am using an iPhone XR and a late 2015 iMac running Catalina. Any suggestions from NetGear, or others, to fix this?
Misery loves company, I guess. I haven't gotten any solutions from Netgear yet. If they follow up with any type of solution, I'll pass it along.
Your're not alone. The app is a diaster!
It worked fine for a few days including the speed test, but after the new ios update, 14, nothing will work. Removed the app and reinstalled it and it won't find the Orbi. Was on the phone for hours with Tech support and they don't have a clue as to how to fix it.
Read the reviews on the app.
Many have had a similar problem with the app. It works for a while then stops. It does not appear to be an iOS14 issue. I got help from Tech Support (3rd rep...first two couldn't help), and she had me do a factory reset on the router. I had to reinstall the router afterwards, but the SpeedTest worked again. Based on input from another contributor, the app issue may pop up after reboot (not factory reset) of the router. I have not tried that because my app is still working, but if I need to do a reboot for some reason...and the app stops working again, I will try the reset again and report back.
While looking for the solution, I deleted and reinstalled the app many times and rebooted the router often as well...all without success...until the factory reset. The tech actually helped me do it remotely (she took control and clicked through the steps. I'm not a computer whiz in case that's not already obvious). Good luck.
- I have been having the same issue with the speedtest function not working and have spent hours on the phone with various techs. It seems a factory reset and then customized configuration will work, but only until you reboot or power cycle the modem! Then the “connection error” comes back. It is not just in the iOS app but also in the QoS feature if you login via a browser where it doesn’t do a new test but just keeps showing the result of an old test. I have literally done a factory reset, put a customized name and password for my WiFi network, done one IP reservation for my printer, confirmed the speedtest works, backed up the settings and noticed that if I turn the router off and back on then the error comes back. If I then reload the saved settings from immediately before the power cycle, the speedtest works again. Last night the tech sent me a follow up email saying that the only way to use the router is to have **No** customization of settings, only use factory defaults... seems to me there is a problem in the firmware as it relates to rebooting with customized settings and netgear techs are not admitting it / too lazy to diagnose the issue. Oh, also, check your DHCP table. I cannot figure out why some devices are connected and working but do not show up in the list of attached devices. Other devices sometimes keep working even after I toggle the switch in the app to disable their access (noticed this with my Nest cameras). There are more bugs in the software here...