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blackSP's avatar
blackSP
Aspirant
Jul 11, 2020

RB-50 network is running fine but app says 'no internet connection' - can not get into app

Like the title says, my RB-50 network is running fine but the orbi app on my huawei mate 20 pro says 'no internet connection' after I had to do a factorey reset of my phone. So I cannot get into app, previously no problems. Reinstalled the app a few times,reset my ISP modem just to be sure, reset the RB-50 plus sattelite. network comes up fine, all my device have internet connection, can access the RB50 through 192.168.1.1 just fine.

 

Running this firmware: https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16

Just to be sure I installed the orbi app on an old tablet. After adding at as trusted I can open the app just fine.

 

Any ideas? Keep the tablet for this is not an option, it's really old and can fall appart any day now ;}

9 Replies

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  • blackSP's avatar
    blackSP
    Aspirant
    Jul 14, 2020

    If anybody knows how to fix this, I would really appreciate some pointers.

    Thanks

  • blackSP's avatar
    blackSP
    Aspirant
    Jul 22, 2020

    Wow, this must be the most helpful brand supported forum ever. Are there really no Netgear folks here that have an idea? OK, I can access the unit through my browser but I really want to be able to use the app, which I no longer can...

    • byasutomi's avatar
      byasutomi
      Aspirant
      Jul 30, 2020

      My issue started today 7/29/20.  I am trying to figure this out now because after a year my wifi is now not working.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 24, 2020

    Hello blackSP, 

     

    Does the same issue persist on another mobile device? May you provide the current app version you have installed on that device. You may also use the link the below to get in contact with our support team. 

     

    https://www.netgear.com/support/default.aspx

     

    Christian 

     

    • blackSP's avatar
      blackSP
      Aspirant
      Aug 02, 2020

      Hi, thanks for responding. I almost gave up on the RBR50's so I stopped checking here. I'll install the app on a friends phone to check if it works there. I'm running the latest app from google play (2.6.0.1214). FYI, I run quite a lot of connectivity apps, also for my work's networks, and Netgear is the only one that gives this problem. Will get back soon!

      • blackSP's avatar
        blackSP
        Aspirant
        Aug 02, 2020

        OK, just installed the latest version on a Huawei Mate 10 running Android 10 and it works fine there.

        On my Huawei Mate 20 running Android 10.1 there's no way I get ot to connect to my network, whatever I do it says 'no internet connection'. Obviously my phone is connected to my 250 mb/s wifi network, just as 6 or 7 other devices.

         

        I already cleard app cach, dalvik cache, reinstalled the latest 10.1 rom trough e-recovery, uninstalled, reinstalled the Orbi app.

         

        So, what's next?

        I can contact support but I rather have a public discussion so others can benefit for the results.

        Thanks,

        Rob