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Forum Discussion

User40's avatar
User40
Follower
Jun 11, 2023

RB40 Orbi app not working

Hello - I had a power outage last night so everything went down briefly. Everything came back up, including wifi and my orbi router is working fine, but I can’t get back into the Orbi app. It keeps as...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 12, 2023

Be sure that any MAC address randomizers are disabled on your mobile devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

May need to factory reset the RBR and setup from scratch using the Orbi app. Similar do this:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022