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Forum Discussion
Saner
Jun 16, 2025Apprentice
RBE971 Wrong Satellite Count
Dear Community, Following to an RMA I received a replacement RBE971 , only router without satellite. After the installation in Orbi App (iOS), it showed (1/2 Satellites) and the UI shows (...
- Jun 16, 2025
In addition to the Factory Reset, it might be a good idea to delete and reinstall the Orbi 'app'.
Does this replacement router now appear as registered to your Netgear account?
Saner
Jun 16, 2025Apprentice
The replacement router is seen as registered in my NG account.
I have uninstalled and reinstalled the Orbi iOS app and I see now correct satellite count
Thank youCrimpOn_old For the tip. The issue is resolved now