RBR 750 Unable to connect to router

Question

I keep getting the error message "We can't find your Orbi". I have unplugged the internet cable, unplugged the Orbi, rebooted the system and it still does not connect. I don't know what else to do. Please help.

FURRYe38 · Answer

Been a known problem and NG is aware of it.&nbsp;
If your using Apple devices, you can try this:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
&nbsp;
Otherwise, please be patient while NG resolve this issue with the Orbi app.&nbsp;

Sauzarob · Answer

I am also having this same issue.&nbsp; Is there an update on a resolution?&nbsp; I tried the work aroudn but that was unsuccessful&nbsp;Thanks,Rob

MasakiKoi · Answer

Work around it is to do a hard reset (factory reset).

Netgear if you are reading this.....The new Orbi app update for the iPhone last night 5/12/22 did NOT solve the problem!!!!. Orbi app version 2.17.0.171. App still not able to connect to router.

Error message......"We can't find your Orbi". Fix it please!!!

FURRYe38 · Answer

FYI:
https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message

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RBR 750 Unable to connect to router

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