NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aspirant

Oct 25, 2023

RBR20 Anywhere Access "This Netgear device is already registered with another account"

Set up: RBR20 and 1 Satellite Firmware 2.7.4.24 iOS Orbi App 2.30.2.14 I am connected locally (via WiFi) using the Orbi app on an iPhone (iOS 17) or iPad (iOS 17) logged in as "admin" user. ...

Troubleshooting

Guru - Experienced User

Oct 26, 2023

You'll need to reach out to NG support for there help on this:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx

Guru - Experienced User

Oct 26, 2023

Does this serial number appear as registered to you on my.netgear.com?

FreddyB
Aspirant
Oct 27, 2023
I checked my.netgear.com and don't have any products registered.

I bought the product brand new from Costco or BestBuy and it didn't look used. I've been using it for over 2 years but never tried to set up Anywhere Access before now.

When I tried to register my Orbi I got the following, so I've contacted NETGEAR Support.
- CrimpOn
  Guru - Experienced User
  Oct 27, 2023
  Oh, fudge. Whoever returned it to Costco must have registered the product. (SO annoying!)
  
  Yes, only Netgear can resolve this.
  - michaelkenward
    Guru - Experienced User
    Oct 27, 2023
    CrimpOn wrote:
    
    Yes, only Netgear can resolve this.
    
    Oh so true.
    
    Start here:
    
    NETGEAR Product Registration FAQ | Answer | NETGEAR Support