Forum Discussion

Aspirant

Oct 25, 2023

RBR20 Anywhere Access "This Netgear device is already registered with another account"

Set up: RBR20 and 1 Satellite Firmware 2.7.4.24 iOS Orbi App 2.30.2.14 I am connected locally (via WiFi) using the Orbi app on an iPhone (iOS 17) or iPad (iOS 17) logged in as "admin" user. ...

Troubleshooting

CrimpOn

Guru - Experienced User

Oct 26, 2023

Does this serial number appear as registered to you on my.netgear.com?

FreddyB

Aspirant

Oct 27, 2023

I checked my.netgear.com and don't have any products registered.

I bought the product brand new from Costco or BestBuy and it didn't look used. I've been using it for over 2 years but never tried to set up Anywhere Access before now.

When I tried to register my Orbi I got the following, so I've contacted NETGEAR Support.

CrimpOn
Guru - Experienced User
Oct 27, 2023
Oh, fudge. Whoever returned it to Costco must have registered the product. (SO annoying!)

Yes, only Netgear can resolve this.
- michaelkenward
  Guru - Experienced User
  Oct 27, 2023
  CrimpOn wrote:
  
  Yes, only Netgear can resolve this.
  
  Oh so true.
  
  Start here:
  
  NETGEAR Product Registration FAQ | Answer | NETGEAR Support