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BenInDbg's avatar
BenInDbg
Follower
Apr 28, 2021

RBR40 Cannot Change Primary Device to new IPHONE

I searched the community responses to similar trusted device questions and cannot find a useful answer. There is an older thread that began on 2019-11-29, but as replies #4, #5, and #6 express - the solution suggested is not a viable solution in my case. 

 

The trusted device on my account is 'still around' but old. I want to add a newer device but I cannot find anywhere in the IPhone ORBI App to do this. This should not be this difficult in my opinion. The place that makes the most sense is under settings / login settings / Two-Step verification/ My Trusted devices - but there is NO OPTION to add a new device. Any assistance is appreciated.

 

Thanks.

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 04, 2021

    Hello BenInDbg, 

     

    Thanks for reaching out. May you send me a private message with the following info:

     

    Email:

    Router Serial Number:

    Old Phone Number:

    New Phone Number:

     

    Thanks,

    Christian 

    • Rayfire's avatar
      Rayfire
      Aspirant
      May 12, 2021

      Hello Christian_R ,

       

      I'm also experiencing the same issue as the OP BenInDbg  listed. I upgraded to a new phone, on the Orbi app > Home > Account Management > Login Settings > Two-Step Verification > Trusted devices - I don't see any option to add a new trusted device, it still lists my old one. Please advise.

       

      Thanks

      • CrimpOn's avatar
        CrimpOn
        Guru
        May 12, 2021

        Notice he wanted a private message with personal details which should not be posted on a public forum.