I am having issue connecting remotely to RBR50v2 router from the android Orbi App. Getting error “we can’t find your orbi”. It only lets me connect locally and Internet runs fine via router. Updated android orbi app to latest version 2.21.0.2590 and FW of router is on v2.7.4.24. Tried resetting router (30/30/30), erased the app, reinstalled but still doesn’t connect remotely. Any suggestions?The second issue I had was on activating SPC ( Smart Parental Control). Was getting error code SPC-ACT-FAIL two or three times before I get activation confirmation. Why is this error coming and looks SPC does not look to be applying rules, logging history..Thanks

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TeddyT wrote: I am having issue connecting remotely to RBR50v2 router from the android Orbi App. Getting error “we can’t find your orbi”. Just to double check..... Anywhere Access has been enabled on the Android device? When remote, the device has internet connection? (sometimes my smartphone complains about Cellular Data when I open the Orbi app).

Yes anywhere access is enabled and internet connection is working from remote location. On app from remote it shows RBR50 being disconnected when actually it is connected

TeddyT wrote: Yes anywhere access is enabled and internet connection is working from remote location. On app from remote it shows RBR50 being disconnected when actually it is connected (Trying to follow this...) The Orbi app works remotely. Displays information about the Orbi system. Claims that the system is "Disconnected". i.e. that it is not connected to the internet, when obviously it must be connected because the Orbi app has gathered information about it??? I thought the problem was "we can't find your Orbi". I have never figured out what the Orbi router does to decide that it has an internet connection. My guess is that some program in the Orbi firmware attempts a connection to some specific URL (maybe http://netgear.com , who knows?). If there is no response, then the router says "No Internet", which it relays to the Orbi app. Sorry to be so confused. I'm not sure I know what the problem is.

It is when I chose “connect to a different product” I see RBR50 as disconnected. Main issue is “Unable to connect to router” when trying from remote. One new error screen I'm seeing under we can't find your orbi is “ your Orbi may be in bridge mode… Turn Bridge mode off and try using the app again”. The RBR50 is configured on Router mode and I haven’t configured any bridge mode. Do you think downgrading firmware will help ?

RBR50v2 – unable to connect remotely and issues with SPC

11 Replies

CrimpOn
Guru
Nov 30, 2022
TeddyT wrote:

I am having issue connecting remotely to RBR50v2 router from the android Orbi App. Getting error “we can’t find your orbi”.

Just to double check..... Anywhere Access has been enabled on the Android device?

When remote, the device has internet connection? (sometimes my smartphone complains about Cellular Data when I open the Orbi app).
- TeddyT
  Aspirant
  Dec 01, 2022
  Yes anywhere access is enabled and internet connection is working from remote location. On app from remote it shows RBR50 being disconnected when actually it is connected
  - CrimpOn
    Guru
    Dec 01, 2022
    TeddyT wrote:
    
    Yes anywhere access is enabled and internet connection is working from remote location. On app from remote it shows RBR50 being disconnected when actually it is connected
    
    (Trying to follow this...) The Orbi app works remotely. Displays information about the Orbi system. Claims that the system is "Disconnected". i.e. that it is not connected to the internet, when obviously it must be connected because the Orbi app has gathered information about it???
    
    I thought the problem was "we can't find your Orbi".
    
    I have never figured out what the Orbi router does to decide that it has an internet connection. My guess is that some program in the Orbi firmware attempts a connection to some specific URL (maybe http://netgear.com , who knows?). If there is no response, then the router says "No Internet", which it relays to the Orbi app.
    
    Sorry to be so confused. I'm not sure I know what the problem is.

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RBR50v2 – unable to connect remotely and issues with SPC