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Solved
Admin account access FUBAR
Greetings. I am trying to add another satellite to an existing RBK753. I bought another RBK753 system which I will use in another house but took one of the "new" satellites and attempted to syn...
PROBLEM SOLVED. Despite what I was told by tech support I was able to solve the problem w/o doing a reset and starting from zero. Not sure how/why some of this happened but here it the story. I took the 2nd system (ORBI68) to another building on our property and completed the setup with just 1 satellite,i.e., all that was needed there. Remember the 2nd satellite I wanted to add to the existing system (ORB95). Setting up ORBI68 yielded creation of the admin account for that system. I left the app open and came back to the house and the app had lost contact with ORB68 but was now "seeing" ORB95. When I chose to connect to ORB95 I was given the option to use biometric authentication and got into the admin account that I had been blocked out of. The addition of a satellite to ORB95 was completed w/o any firmware changes anywhere and everything is working as it should. Take that NETGEAR tech support!
PROBLEM SOLVED. Despite what I was told by tech support I was able to solve the problem w/o doing a reset and starting from zero. Not sure how/why some of this happened but here it the story. I took the 2nd system (ORBI68) to another building on our property and completed the setup with just 1 satellite,i.e., all that was needed there. Remember the 2nd satellite I wanted to add to the existing system (ORB95). Setting up ORBI68 yielded creation of the admin account for that system. I left the app open and came back to the house and the app had lost contact with ORB68 but was now "seeing" ORB95. When I chose to connect to ORB95 I was given the option to use biometric authentication and got into the admin account that I had been blocked out of. The addition of a satellite to ORB95 was completed w/o any firmware changes anywhere and everything is working as it should. Take that NETGEAR tech support!
You'll want to update the incoming FW to the same version as whats loaded on the existing system. Any satellites should be at same FW level as the main router unit.
Glad you got it working.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡