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Forum Discussion
Just changed suppliers and now app doesn't recognise my computer or other devices
Hi All, bought an Orbi RBK352 and installed it a week ago. It worked perfectly and all my devices showed up. I changed suppliers a week ago and now the orbi app says I have 500+mbs and speedtest says...
The information I saw on line shows a device that connects with an Ethernet cable in the Blue port:
https://www.tp-link.com/au/service-provider/xdsl/vx220-g2v
The first step would be to contact NBN to determine
- Does NBN allow customer routers to be connected to their network?
- Does NBN require a user name & password to connect to the network
(this is literally the first item of information that needs to be entered in the setup)
Once you know this, it is a matter of moving the cable from the TP-Link Blue port to the RBR350 WAN (yellow) and turn on the RB350.
I know that they require a user name and password or Dynamic IP to connect to the network.
Interesting, I'll find out on Monday if this can be done. I have the suppliers name and pw to connect.