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Nopeynope's avatar
Jun 03, 2022

Repeating issue with Orbi app -rbr750/rbs750

I've had this issue literally a dozen times in the past 1.5 years..... to the point I almost want to get rid of the system and go with something else.

Out of nowhere, the app just stops working. See attached screenshot. My home wifi is working just fine, phones, tvs and a plethora or smart things in the home are working/connecting JUST fine.

Yet I'm met with this error message which states Orbi cannot connect to the internet.(not correct)

I've power cycled the modem, router and satellites till the cows came home. The ONLY thing I can do to get access to the orbi app again is to do a hard reset of the entire system. Every. Time.

This also happens if I have a power outage, or if the router gets unplugged at all.

Please tell me I'm an idiot and I'm missing something simple?

Many thanks in advance.

6 Replies