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drwebber's avatar
drwebber
Follower
Jan 18, 2021

Speed Test in Orbi App IOS

My actuall Model is not listed up there. RBK753S-100NAS (Firmware Version
V3.2.16.22_1.4.) purchased from Costco. The speed test refuses to work on the App(IOS). I have reset the modem (Not Factory), uninstalled the app, and who knows what else. It refuses to work. It does work via the web login. Weird. I dont want to Factory rest it if that isnt going to solve the issue. Any help would be appreciated. Picture attached shows what it says/does.

 

 

4 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 21, 2021

    Hello drwebber,


    We have received some feedback that factory resetting the Orbi system helps address the issue.

     

    Christian 

    • matchmee's avatar
      matchmee
      Aspirant
      Jan 24, 2021

      I have the same problem. Please tell me why a factory reset would be necessary for a wireless router that costs over $500? This is unacceptable.

      • Mjk336's avatar
        Mjk336
        Aspirant
        Jan 25, 2021

        Same issue here.  Worked fine and has stopped working via app. 

  • C4H7's avatar
    C4H7
    Star
    Jan 26, 2021

    Why can't you fix this, Orbi?  This problem has been going on for MONTHS!!!!  

    Having paid $1000+ for this system, I should not have to reset the damn thing on an ongoing, regular basis just to keep it functional! Pathetic!