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Ozonshak's avatar
Ozonshak
Star
Oct 06, 2022

Unable to enable Anywhere Access

Hello. I have a Netgear Orbi system (RBR750) with 3 satellites. Router Firmware Version = V4.6.9.11_2.3.5

I am unable to enable Anywhere Access via the app. I keep getting an “unknown error has occurred”. Are there any known issues with this? I recall this working in the past and I noticed the issue when I saw it was disabled and I tried to reenable it. I’ve been trying for a few days now.

Thanks!

3 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Oct 06, 2022

    It would help to have a few more details:

    • Is the Orbi app installed on Apple or Android product?
    • What is the firmware version of the app?
    • The Orbi app is connected to the Orbi system and working correctly, aside from the Anywhere Access problem?
    • At one time in the past, Anywhere Access was working correctly?  (You could use the app when not connected to the Orbi LAN?)
    • Ozonshak's avatar
      Ozonshak
      Star
      Oct 06, 2022
      Hello. To answer your questions:

      1). Installed on Apple iOS
      2). 2.20.1.9
      3). Yes, everything else seems to be working as far as I know.
      4). Yes, I recall connecting at least once in the past, but it was a while ago. I never used this feature much previously, but would like to start using it more. However, it won’t turn on.