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neophytenet's avatar
neophytenet
Aspirant
Jun 04, 2020

Unable to pause internet access using Orbi - RBK753S-100NAS

Orbi - RBK753S-100NAS

 

 I got Orbi - RBK753S-100NAS (Router + 2 Satellites) and overall, works. Installed the Orbi app IOS device.

but, I cannot get the device manager  "Pause/Resume" function to work.

I am able to change the switch on/off but I am not able to pause the internet access, the device continues to get internet access even after pausing the internet access from Orbi App. 

 

Chat support asked me to resinatll the app that was not much help.

 

Any suggestions would be welcome,

Cheers.

47 Replies

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  • I have the RBR850 v4.6.3.16, and there are no updates. I am having the same issue, and paid for the 1 year parental controls just to be able to do this.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      I would make contact with a forum moderator regarding this:

      @Blanca_O


      eeyore135 wrote:
      I have the RBR850 v4.6.3.16, and there are no updates. I am having the same issue, and paid for the 1 year parental controls just to be able to do this.

       

      • bkjendal's avatar
        bkjendal
        Aspirant

        I am having the same issue.  Like many of you, purchased the premium subscription to the parental controls for this purpose.  Set up multiple profiles, one for each of my kids' devices.  Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless.  I have the RBR753 mesh system. Firmware: V4.6.5.14_2.0.54.  Devices are mostly macbooks running up to date macOS. I'm controlling this through my iphone app, also all up to date.  I haven't been able to figure out how to message a forum moderator about this.  Thank you.  

        Ben