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Forum Discussion
Upgrading my current Orbi RBR20 router + 2 satellites to an Orbi 45 + 2 satellites.
I can connect them via my Orbi App but then get the message that they are not connected to the internet. How do I resolve this please? Thank you.
Thank you for your advice. Our new system's Model number (from the box it came in) is RBKE963B-100APS.
The process I initially tried was through the ORBI app on my iPhone that I use for my existing ORBI RBR20 system. I connected the new router to our modem and restarted the modem and the new router. It showed up as being connected but not connected to the internet. I tried this a couple of times with no success.
When I tried to resolve this through my ORBI settings on my app, I got a message telling me my login credentials were incorrect. I then tried to resolve it through the web-based settings and got a bit lost in how I could resolve the issue that way also, so I reconnected up my old system again in the meantime.
Hopefully you can help me now?
Thank you
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-home-router
The process I initially tried was through the ORBI app on my iPhone that I use for my existing ORBI RBR20 system. I connected the new router to our modem and restarted the modem and the new router. It showed up as being connected but not connected to the internet. I tried this a couple of times with no success.
When I tried to resolve this through my ORBI settings on my app, I got a message telling me my login credentials were incorrect. I then tried to resolve it through the web-based settings and got a bit lost in how I could resolve the issue that way also, so I reconnected up my old system again in the meantime.
Hopefully you can help me now?