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mhmathias's avatar
mhmathias
Aspirant
Dec 11, 2023

What Do the Lights on the Orbi App Mean?

While using the Orbi app, we noticed that the circle around the Home text on the Devices screen changes color.  We've seen it green, orange and red.

 

 

We've not been able to find any documentation regarding the meaning of the colors, nor what steps should be taken, if any, to remedy any conditions.

 

We're assuming green is good, but we'd like a clearer understanding of this situation.

 

Can someone please help us with this?

 

Thanks in advance.

 

Regards,

    Mark Mathias

8 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Dec 11, 2023

    There is a prize for the first person to find documentation about  the Orbi app.

    We Old Timers are often dismayed by the fact that modern 'apps' seem to expect the user to discover for themselves how to work the app by random clicking, dragging, 'long pressing', etc.

     

    My Android version of the Orbi app does not have a little house on the Devices page.  Guessing this screen shot is from an iPhone?

     

    • mhmathias's avatar
      mhmathias
      Aspirant
      Dec 11, 2023

      CrimpOn,

      Thank you for your prompt response.

      The screen shot is from an Android phone.

      Regards,

          Mark Mathias

      • schumaku's avatar
        schumaku
        Guru
        Dec 11, 2023

        Please read again - there are labels for LINE and DOT.

         

        Android:

        • Solid line: Ethernet connection
        • Dashed line: WiFi connection
        • Green dot: Connected
        • Amber dot: Poor connection
        • Red dot: Not connected

        iOS:

        • Solid line: Ethernet connection
        • Dashed line: WiFi connection
        • Green dot: Connected
        • Amber dot: Poor connection
        • Magenta dot: Not connecte
    • mhmathias's avatar
      mhmathias
      Aspirant
      Dec 11, 2023

      Schumaku,

      Thank you for the response.

      I'm not looking for the colors on the MAP.  I'm inquiring about the colors on the APP (as in IOS or Android app).

      I'm hoping that the colors are consistent (red is disconnected or bad versus green is connected or good), but without any documentation or other actual information, I'm not willing to make that leap.

      Even more important is that when things aren't working the way we all want (green?), what do we do about it?

      Regards,

          Mark Mathias

  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 12, 2023

    I believe the green circle around the home icon signifies normal operation.

    If you select on the home icon and then press the pause icon on the opposite side of the screen, upper right corner, this will stop all internet services to the system. This changes the green circle around the home icon to orange or red. Not sure what other colors maybe seen here. Pressing the pause icon again, enables all internet services again then the circle changes back to green indicating normal operation. 

    mhmathias wrote:

    While using the Orbi app, we noticed that the circle around the Home text on the Devices screen changes color.  We've seen it green, orange and red.

     

     

    We've not been able to find any documentation regarding the meaning of the colors, nor what steps should be taken, if any, to remedy any conditions.

     

    We're assuming green is good, but we'd like a clearer understanding of this situation.

     

    Can someone please help us with this?

     

    Thanks in advance.

     

    Regards,

        Mark Mathias