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Nobber1066's avatar
Nobber1066
Aspirant
Sep 11, 2023
Solved

Access Denied Help Please

Hello I have Orbi RBE960 and two satellites updated to

Firmware Version
V7.2.6.21_5.0.20

tonight I have started to get access denied on some websites example

Access Denied

You don't have permission to access "http://www.johnlewis.com/our-shops/leicester/?" on this server.

Reference #18.8a3e1202.1694463553.3cef1ea3

 

I dont have access control on and no sites\services are blocked

 

Can someone advise how to resolve please

 

Thanks

  • FURRYe38's avatar
    FURRYe38
    Sep 11, 2023

    Is this happening across all devices? 

    Do you have Armor or Smart Parental Controls enabled with in the Orbi mobile app at all? 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 11, 2023

    Is this happening across all devices? 

    Do you have Armor or Smart Parental Controls enabled with in the Orbi mobile app at all? 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.