I have a series of ADC-V723 cameras. They'll connect to the Orbi network, but then drop off frequently and intermediately come back on - finally just staying off. I've turned off 20/40 MHz co-existence, set to short preamble, and turned power down to 50%. Same result as if those settings weren't used. Any advice on how to keep these cameras connected? They are dual channel (2.4/5.0). Thanks, Andrew

Andrew, I have the RB750...but own 4 of the exact same model alarm.com cameras. I also experienced this issue, almost to the letter. Changed all of the settings you did...multiple times. Disconnected, factory reset, whisky, repeat. I finally had to add my old Apple Airport Extreme to the ethernet port in the back of one of the Orbi devices to create a secondary wifi network *only* for the camera. This makes me rather aggravated. The Orbi system would be perfect if it wasn't for this problem. I am having a similar issue with an iHome smart/wifi plug. Although the plug has only faltered on me twice in about a month. The alarm.com cameras have countless drops per camera, per hour.

htsu wrote:Andrew, I have the RB750...but own 4 of the exact same model alarm.com cameras. I also experienced this issue, almost to the letter. Changed all of the settings you did...multiple times. Disconnected, factory reset, whisky, repeat. I finally had to add my old Apple Airport Extreme to the ethernet port in the back of one of the Orbi devices to create a secondary wifi network *only* for the camera. This makes me rather aggravated. The Orbi system would be perfect if it wasn't for this problem. I am having a similar issue with an iHome smart/wifi plug. Although the plug has only faltered on me twice in about a month. The alarm.com cameras have countless drops per camera, per hour.----I may have a very robust solution for you. I just got the whole thing working this week. Here's what I did: 1.) First I bought three of these: https://www.netgear.com/home/products/networking/wifi-range-extenders/ex2800.aspx I needed three because of the placement of my cameras, but you probably won't. One or Two might do the trick if you have plug located near where your cameras are and in range of an Orbi router or satellite.2.) I connected each of them to the nearest Orbi in fastlane mode with a 5Ghz connection to Orbi and a broadcast of 2.4Ghz (this is easy to do, but you have to do the fastlane set up). 3.) Each extender broadcasts a unique SSID. Important. So, for example, I have cameras_EXT1, cameras_EXT2 and cameras_EXT3. 4.) My Orbi is set to broadcast 2.4Gz on channel 3 and I set all the extenders to channel 8.5.) I then connected the cameras to the various extenders (depending on where the cameras were) and viola! Everything works awesome. No network degredation anywhere and stable camera connections.6.) To clean up my network dispalys, after I connected everything I went to each of the extenders and turned off the SSID broadcast so they don't show up anymore. Basically, this is an elaborate way to split the Orbi signal only push a 2.4Ghz signal. I know it seems like a lot, but when you have some of the less sophisticated 2.4Gz/5Ghz devices with the Orbi this seems to be a great work around. Didn't cost me that much either. So, hot of the presses and my problem is completely solved. I use the extenders only for my cameras (I don't have any other wonkey devices in the house). I'm actually really happy now as the I get to keep the smart Orbi network in my house that autoselects AND I have all my cameras working. Andrew

I don't have any problems with all my wemos. I did turn off 20/40Mhz co-existence in advanced wifi settings though. All wemos (and I have a lot) work fine. I assume all your firmware is up to date. Most of my wemos are gen 2 though. I don't know of any other solution for the cameras beyond the extender one I wrote about. I will say it works just fine. Maybe you can get away with just one of them?

The 20/40 coexistance applies only to 2.4G connections. Can you identify which frequency these cameras are connecting at?

CrimpOn wrote:The 20/40 coexistance applies only to 2.4G connections. Can you identify which frequency these cameras are connecting at?They all seem to steady-state connect at 2.4G, but they're fragile. I do occassionally see one sitting at 5G before it drops of the network. So, the 5G connections seem to be even more fragile. I love the Orbi too. Pure 2.4G devices don't like my Orbi system, so I've purged all of those. Dual channel devices mostly do well, with some exceptions. vis-a-vis all my cameras.

ADC-V723 alarm.com webcams won't stay connected to my Orbi RBR850

29 Replies

CrimpOn
Guru
Sep 16, 2020
The 20/40 coexistance applies only to 2.4G connections. Can you identify which frequency these cameras are connecting at?
- Gielodaddy
  Star
  Sep 16, 2020
  CrimpOn wrote:
  The 20/40 coexistance applies only to 2.4G connections. Can you identify which frequency these cameras are connecting at?
  They all seem to steady-state connect at 2.4G, but they're fragile. I do occassionally see one sitting at 5G before it drops of the network. So, the 5G connections seem to be even more fragile.
  
  I love the Orbi too. Pure 2.4G devices don't like my Orbi system, so I've purged all of those. Dual channel devices mostly do well, with some exceptions. vis-a-vis all my cameras.
  - CrimpOn
    Guru
    Sep 16, 2020
    2.4G radio signals are not attenuated as much as 5G signals when they pass through walls, windows, or by distance. So devices generally can get a good connection to 2.4G when they are farther from the WiFi access point than they can with 5G.
    Turning the radio transmit power down simply reduces the strength of the signal.
    
    I would put the transmit power back to 100%. How far are the cameras from the Orbi router and satellite(s)? Do some connect to one WiFi access point and some to the other(s)?
FURRYe38
Guru
Jan 21, 2021
There is new FW out for 7 Series Orbi AX
https://community.netgear.com/t5/Orbi-AX/New-RBR750-RBS750-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043556/highlight/true#M11417

And 8 Series Orbi AX:
https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376
Chulooney
Aspirant
Jun 26, 2021
I install ADC equipment professionally and I ran into this problem with my customers. I’ve found that disconnecting all cameras and reconnecting them using WPS has solved all of my customers issues who use an orbi mesh system. Has anyone else noticed this?

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ADC-V723 alarm.com webcams won't stay connected to my Orbi RBR850