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Forum Discussion
Brentw59
Feb 13, 2023Aspirant
Again Another CBR750 not working with Comcast/XF
So i'm having the same problem as quite a few other people with the Orbi Cable Modem and Xfinity/Comcast. Ive tried everything suggested Full Reset, Power off and on for 10 - 20min just let it set. ...
FURRYe38
Feb 13, 2023Guru - Experienced User
What speed do you pay for from the ISP?
They have claimed they have changed there speed tiers to only support 800Mpbs and 1.2Gb:
What FW version is loaded on the CBR?
What channels are you using on the CBR for 2.4 and 5Ghz?
Is a RBS deployed?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Brentw59
Feb 13, 2023Aspirant
This is the only info I believe that is missing from the original post.
No event log to post.
2.4ghz set to auto
5ghz set to 40
2 RBS
- Brentw59Feb 13, 2023Aspirant
Model Name Device Name Current Firmware Version Status
Router CBR750 CBR750 V4.6.14.4 No New Firmware Available Satellite RBS750 Orbi Satellite-1 V4.6.14.3 No New Firmware Available Satellite RBS750 Orbi Satellite-2 V4.6.14.3 No New Firmware Available - FURRYe38Feb 13, 2023Guru - Experienced User
There should be a Event Log seen on the CBRs web page?
What browser are you using? Try MS Edge and FireFox.Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerCan you confirm from the ISP that your on a 1Gb speed tier and not at 1.2Gb? The ISP was said to have removed the 1Gb speed tier.
Brentw59 wrote:
This is the only info I believe that is missing from the original post.
No event log to post.
2.4ghz set to auto
5ghz set to 40
2 RBS