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Forum Discussion
Android devices dropping connection then reconnecting many times a day throughout the home
We live in a rural area, and rely completely on wifi calling and wifi for any phone data usage. My phone and tablet continually drop wifi in various locations, whether I am moving or standing still throughout the day / night, which will drop calls A LOT. (otherwise it doesn't affect usage).
We moved a few months ago, and the wifi did not drop on and off at our old house, which was set up very similarly (router in basement, satellite on main floor), I didn't change any settings when we moved, just plugged them into the new house (same internet provider as well)
Details:
RBR750 with 1 satellite.
- 2 Story home.
- Router in basement, satellite on main floor.
- Good signal throughout and outside home.
- I've updated the firmware on router and satellite following instructions carefully, with no improvement
- moved the satellite a little closer, backhaul status improved but otherwise no change in usage.
- the walls are thicker in this home (log home)
I am not super technical so I'm having trouble figuring out what else could be the problem, and if it is thicker walls, how to mitigate. It doesnt seem to impact Ios devices or not nearly as much.
Thanks!
4 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageHas a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Does the problem appear more at specific locations within the house?
Is the interior construction similar to the old house?
How does the phone provider signal at the new house compare to the signal at the old house?
Does this affect Android devices which have no cellular capability?
Turns out it is now affecting my husbands apple device as well, so its not just limited to android.
It happens in so many areas of the house its hard to say its specific. Sometimes i'm far away, sometimes i'm sitting 3ft from the satellite. It happens if there are full "service" wifi bars or less as well, so its not like its just when I'm too far away.
The old house also relied on wifi calling, although the cell service was slightly better. We may be able to switch soon as a new tower is being built, but I'd still like to solve whatever is going on.
I will have to leave my phone on airplane mode for a while to test if it affects one with no cell capabilities, i'm not sure.
the interior construction has thicker walls than the previous house, which is why I started the satellite closer to the router, but i've tried moving it far and close.
We thought about purchasing a second satellite but they are so expensive on their own, if this isnt working there's not much point in further supporting netgear with purchases.
Please give feedback to the question presented so we can better help you out.
slb11 wrote:
Turns out it is now affecting my husbands apple device as well, so its not just limited to android.
It happens in so many areas of the house its hard to say its specific. Sometimes i'm far away, sometimes i'm sitting 3ft from the satellite. It happens if there are full "service" wifi bars or less as well, so its not like its just when I'm too far away.
The old house also relied on wifi calling, although the cell service was slightly better. We may be able to switch soon as a new tower is being built, but I'd still like to solve whatever is going on.
I will have to leave my phone on airplane mode for a while to test if it affects one with no cell capabilities, i'm not sure.
the interior construction has thicker walls than the previous house, which is why I started the satellite closer to the router, but i've tried moving it far and close.
We thought about purchasing a second satellite but they are so expensive on their own, if this isnt working there's not much point in further supporting netgear with purchases.
