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Apple devices will not connect when switching rooms
This has been driving me crazy. When I move my phone or macs from one room to another, my devices do not have the ability to reconnect to Wi-fi. I see the network but it just spins until it says it can't connect to internet. I can get it to work by forgetting the network and reconnecting but it is a hassle. I have RBR750 and RBS750 (3 sats and one router).
I would factory reset the RBS, Remove it from the RBRs web page. Then with the RBS in same room as RBR, get it resynced wirelessly. After is all back up and running, place back in same location and test. I might turn OFF the other RBS to help check this as well.
20 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Does this happen with the RBS turned OFF?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageWhat Firmware version is currently loaded? V7.2.6.31_5.0.24
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is a Motorola Surfboard standard modem on Cox.Does this happen with the RBS turned OFF?
What is the size of your home? Sq Ft? 5500.
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. - Stucco walls. We lose signal quickly between rooms, but it seems the problem exists with one Satellite vs the others. In general, the sats are over 30 feet apart but through walls could be less if you drew a line outside the windows of the rooms they are in.I will check the MAC address thing. It seems to happen if that is on or off.
There a model# of this modem please...
If you think there is one specific RBS that maybe problematic, might try swapping RBS around to see if the problem follows or not.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.What channel configurations are currently set on the router?