AX4200 latency and dropouts

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MandrewR wrote:

 

I just purchased the AX4200, I opted for the router with 2 satellites to blanket the house in WiFi. It was an upgrade from the older/slower RBK20 model that was having the same issue!

 

What device sits between you and the Internet? A modem? ONT?

Sadly, all that NBN tells us is that you are in Australia. NBN comes in many flavours.

The NBK752, if that is what you own – there are several AX4200 devuces – is a  WiFi 6 Mesh router.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities

Those things are very different from the standard Netgear routers covered in this section.

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.