NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChrisGo75's avatar
ChrisGo75
Follower
Jan 23, 2021

Ax4200 not connecting to ISP device if in modem mode

I jsut setup my Ax4200 and have it connected to my ISP device (Virgin Media Hub 3). It works fine if the ISP device is in router mode but when i switch it to modem mode, teh Orbi can't seem to connect to the device. I tested my laptop and ethernet cable into the device and that works so i know in modem-mode the ISP device does work.

Any thoughts?

2 Replies

  • plemans's avatar
    plemans
    Guru
    Jan 23, 2021

    It wouldn't be the first report of a virgin media hub not functioning properly in modem only/passthrough mode. 

    You could try putting the orbi's IP address into the virgin media's DMZ while in router mode. 

    Or you could just use the orbi in access point mode with the virgin media in router mode (disable its wifi)

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 23, 2021

    Power OFF both Modem and RBR for 30 seconds then back on with the modem then RBR? 

    ChrisGo75 wrote:

    I jsut setup my Ax4200 and have it connected to my ISP device (Virgin Media Hub 3). It works fine if the ISP device is in router mode but when i switch it to modem mode, teh Orbi can't seem to connect to the device. I tested my laptop and ethernet cable into the device and that works so i know in modem-mode the ISP device does work.

    Any thoughts?