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Forum Discussion

MyronSmooren's avatar
MyronSmooren
Follower
Jul 13, 2020

ax6000 Register problems

Just got a new AX6000 and I cant register it or set it up online because its serial # is only 12 digits and the online register locks it out because its looking for a valid 13 digit serial #.....

 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 13, 2020

    I would make contact with NG support. We can't do anything for registration problems in the forum

    Blanca_O 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jul 13, 2020

      Hi MyronSmooren

       

      Welcome to NETGEAR Community!

       

      Please send me a private message with the the following information by clicking on this link 

       

      Place and date of purchase

      Photo of the device serial number

       

      Regards,
      Blanca
      Community Team