NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Basically it randomly is unable to “ping” the server
I am having the exact same issues that bodger47 is having. Basically it randomly is unable to “ping” the server. I’ve done a hard reset on my system to original default settings. Re-installed my orbi...
CAT6A is wired thru the entire house.
And the internet works fine until it doesn’t. Started about a week ago where the internet randomly cuts out.
What server are you trying to ping?
What devices are you using to connect and ping?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Happens with IPv6 enabled or disabled on the RBR?
Happens using ISP DNS or custom DNS?
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰