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djunagi's avatar
djunagi
Aspirant
Feb 04, 2022

Bitdefender Armor never connects

I'm trying to get Bitdefender Armor on a MS Surface Studio laptop running updated win 11.  When it trys to login and check the license, the connection always errors out.  I have installed this on a few other devices I own and this is the only one causing trouble.

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 05, 2022

    You'll probably need to contact either netgear support or bitdefenders. This is the community support forum where members of the public help out. 

    For netgears: 

    To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process.
    Click on: My Support---->Contact Support---->Get help with my subscription service

  • Patone407's avatar
    Patone407
    Tutor
    Feb 05, 2022

    Have a look at the DNS servers setting that your MS Surface is using compared to the other devices which connected successfully.

    Typically it should use the router or your ISP as the DNS server but if your device/computer has a different one then that will be the one used to lookup the IP address of a website you are going to.

    • djunagi's avatar
      djunagi
      Aspirant
      Feb 07, 2022

      Patone407  I do have it normally running to the default dns servers provided by our AT&T modem .  I also tried directing dns to 1.1.1.1. and 2.2.2.2..  No difference as it still could not connect.  

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 07, 2022

        What Orbi model is this? 

        What Firmware version is currently loaded?
        What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?

        djunagi wrote:

        I do have it normally running to the default dns servers provided by our AT&T modem .  I also tried directing dns to 1.1.1.1. and 2.2.2.2..  No difference as it still could not connect.