Cannot connect LG TV to orbi RBR 850 wi-fi

Hi,

I just bought a new LG 4K TV, and it will not connect to my orbi network (AX 6000).

I have googled like crazy. I called LG - was able to connect the TV to a phone hotspot. I checked the NG community, and I've tried a bunch of the setting change suggestions - nothing.

Firmware = V3.2.16.22_1.4.9

The orbi doesn't show that any connection was attempted, and the TV shows my orbi wifi network name with a strong signal. My orbi is not blocking anything. I also confirmed the TV will connect fine using an ethernet cable. I just can't run an ethernet cable to the location where the TV is.

Any ideas?

grady7
Dec 12, 2020

luckily best buy will take it back no questions asked. the samsung is only $40 more - and a better TV - so I think that's the safe route.

I was just trying to be cheap, since an outdoor TV in Florida is a 2-year bet if you're lucky.

Regardless, you guys have been incredibly helpful. I'm picking up the other TV later today, so I'll let you know the end of the saga.

26 Replies

FURRYe38
Guru
Dec 11, 2020
Try disabling AX mode on either frequency just to see if the TV will connect.
Ensure the TVs firmware is updated.
Try setting CTS values to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
- grady7
  Aspirant
  Dec 11, 2020
  completed all 3 items, same result.
  
  should i revert those settings?
  - FURRYe38
    Guru
    Dec 11, 2020
    Yes. Lets try this quick test to see if the TV will even connect at all. Just a quick test. Set the RBRs wifi security setting to OPEN or Disabled. See if the TV will connect then. After checking this, go back in and re-enabled WPA2 and AES.
    
    Let us know the results.

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Cannot connect LG TV to orbi RBR 850 wi-fi