NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

grady7's avatar
grady7
Aspirant
Dec 11, 2020
Solved

Cannot connect LG TV to orbi RBR 850 wi-fi

Hi,

 

I just bought a new LG 4K TV, and it will not connect to my orbi network (AX 6000).

 

I have googled like crazy.  I called LG - was able to connect the TV to a phone hotspot.  I checked the NG community, and I've tried a bunch of the setting change suggestions - nothing.  

 

Firmware = V3.2.16.22_1.4.9

 

The orbi doesn't show that any connection was attempted, and the TV shows my orbi wifi network name with a strong signal.  My orbi is not blocking anything.  I also confirmed the TV will connect fine using an ethernet cable.  I just can't run an ethernet cable to the location where the TV is.

 

Any ideas?

 

  • grady7's avatar
    grady7
    Dec 12, 2020

     

    luckily best buy will take it back no questions asked.  the samsung is only $40 more - and a better TV - so I think that's the safe route.

     

    I was just trying to be cheap, since an outdoor TV in Florida is a 2-year bet if you're lucky.

     

    Regardless, you guys have been incredibly helpful.  I'm picking up the other TV later today, so I'll let you know the end of the saga.

     

     

26 Replies

Replies have been turned off for this discussion
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 11, 2020

    Try disabling AX mode on either frequency just to see if the TV will connect. 
    Ensure the TVs firmware is updated. 

    Try setting CTS values to 2347 under Advanced Tab/Advanced Settings/Wireless Settings

    • grady7's avatar
      grady7
      Aspirant
      Dec 11, 2020

      completed all 3 items, same result.

       

      should i revert those settings?

       

      • Mstrbig's avatar
        Mstrbig
        Master
        Dec 12, 2020

        This is a common issue with LG TVs.

        You have to reboot the TV (or soft boot if you have that feature.

        Another way you can do it is unplug your TV from the wall for 60 seconds.

        If that does not work, unplug your router for 60 seconds, then plug back in and make sure it is back up and running before attempting to setup the TV WIFI.

        If all else fails, follow the directions to reset to initial settings, which is a factory reset. You will lose all your settings and the TV will be as it came out of he box.